Shipping

SHIPPING DELAY DUE TO COVID-19 |Our hearts are with all that have been affected by the virus and those on the frontline battling this pandemic. Here at CLB we are doing our part to keep our team, our customers & our community safe. Please note during these times we anticipate our response time may be a little longer than normal but rest assured we will take care of you. We appreciate your patience as we are all in this together.

Please expect a delay on all shipments. WHY? CLB is independently ran and although we do have some stock locally in SC, our large warehouses are currently located in Northern CA & NYC where, per their Governors, only “essential” businesses are allowed to operate at full capacity. They are running minimal business operations out of the warehouse and exercising all precautions necessary to keep everyone safe. We also have warehouse staff working remotely at their homes, to keep as many people employed during this time as possible. While your order will take longer to ship than usual, know that our team is working as fast as we can to process your shipment and that we  appreciate your patience and understanding as you wait for your delivery.

 

For any questions about your order please contact our customer service team at thecandidfam@gmail.com.

SHIPPING| We ship via USPS or UPS to offer you the most economical shipping method possible. When your item(s) ships, you will receive an email with the tracking information.

Most items will ship within 7-14 business days, some may ship much sooner! It usually takes 1-4 business days for your order, while some items may need 7-14 business days (i.e. when coming from an out of state warehouse, made to order items, pre-orders/earlybird deals, backorder items.) We cannot issue refunds due to extended shipping times during this time. 

We proudly support other small businesses as much as possible, which means our goal will never be to compete with "fast fashion" boutiques or Amazon Prime shipping time frames. 

Our goal will continue to be helping as many small businesses as possible, helping moms (and dads) to stay home with their children, or to be able to achieve financial security, which is growing in importance during this trying time.

Please, keep that in mind when ordering from CLB. 

BACKORDERS| Sometimes an item is so popular it gets quickly snatched up. If you happen to order an item that is placed on backorder, we promise to get it to you asap. We know when you love something, you shift into OMG-Can’t-Wait-to-Get-It mode. We heart your patience and excitement and we promise it will be in your hands and on your body as quickly as we can get it to you!

We are growing and expanding every single day, and as we do so this entire process will be much quicker!
LOST/STOLEN PACKAGES| CLB cannot be responsible for lost or stolen packages. If something like this does happen you will need to contact your local post office. Once a package is entered into the postal system and registered as picked up, it is legally in the postal services hands. 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

 

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our shoppers, CLB reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

 

Additionally, CLB reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

 

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
  • Potential fraudulent or criminal activity
  • Any previous chargeback behavior
  • Unlawful promo codes used 

 

Similarly, CLB reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

 

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